Return & Refund Policy

Cash on Delivery Only

Prime Cart 24 accepts Cash on Delivery only. Customers must pay in cash when the order is delivered. We do not collect or process online card payments, digital wallet payments, bank transfers, or other online payment methods through this website.

Return Window

Prime Cart 24 allows returns within fifteen days of delivery for eligible products only. Return requests submitted after the return window may not be accepted.

Return Eligibility

To qualify for a return, the item must be unused, undamaged, unwashed, and returned in its original packaging with all tags, labels, accessories, manuals, and proof of purchase included.

Product Condition

Returned products must be in the same condition in which they were delivered. Products showing signs of use, wear, damage, stains, missing parts, altered packaging, or misuse may be rejected during inspection.

Non-Returnable Products

Certain products may not be eligible for return, including hygiene-related products, personal care items, innerwear, opened beauty products, used fashion items, perishable items, customized products, clearance sale products, final sale products, and products marked as non-returnable on the product page.

Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect item, contact Prime Cart 24 as soon as possible at our email address. Please include your name, email address, order details, and a clear explanation of the issue so the request can be reviewed.

Return Review Process

All return requests are subject to review and approval. Prime Cart 24 may request product images, order details, or additional information before approving a return. Approval is not guaranteed until the item has been reviewed.

Return Shipping

Return shipping requirements may depend on the reason for the return. Customers may be responsible for return shipping if the product is being returned due to personal preference, size selection, change of mind, or similar reasons.

Refund Method for COD Orders

Since Prime Cart 24 operates on a Cash on Delivery basis, approved refunds may be issued through a suitable offline refund method after validation. Refund processing may require confirmation of order details and customer identity through email communication.

Refund Processing Time

After a return is approved and the product is received and inspected, eligible refunds may take several business days to process. Processing time can vary depending on review status, return volume, and verification requirements.

Partial Refunds

Prime Cart 24 may issue a partial refund if an item is returned with missing accessories, damaged packaging, signs of use, or other issues that reduce the product’s resale condition.

Rejected Returns

A return may be rejected if the product does not meet return conditions, is outside the return window, is listed as non-returnable, has been used or damaged, or is missing required packaging or proof of purchase.

Order Cancellation

Orders may be cancelled only before dispatch. Once an order has been processed, packed, shipped, or handed to a delivery partner, cancellation may not be accepted.

COD Refusal

If a customer refuses a Cash on Delivery order without a valid reason, Prime Cart 24 may limit, cancel, or review future COD order eligibility.

Exchanges

Exchanges may be available only for eligible products and only when replacement stock is available. If an exchange is not available, Prime Cart 24 may offer a return review according to this policy.

Sale and Discounted Products

Discounted, clearance, promotional, or final sale products may have limited return eligibility. Please review product details carefully before placing an order.

Customer Responsibility

Customers are responsible for reviewing product details, size, quantity, category, price, and return eligibility before placing an order. Customers must provide accurate information when submitting return or cancellation requests.

Abuse of Return Policy

Prime Cart 24 reserves the right to refuse returns, cancel orders, or restrict future purchases if return misuse, repeated COD refusal, fraudulent activity, or policy abuse is suspected.

U.S. Legal Notice

This Return & Refund Policy is intended for a United States ecommerce-style website and is subject to applicable U.S. federal and state laws. Consumer rights may vary by state, and nothing in this policy is intended to limit rights that cannot legally be waived.

Policy Updates

Prime Cart 24 may update this Return & Refund Policy at any time. Updated policy terms will be posted on this page. Continued use of the website after updates means you accept the revised policy.

Contact Information

For return, refund, cancellation, or COD order questions, contact Prime Cart 24 at: contact@primecart24.info